Customer Orientation

The whole delivery is a sum of all parts with customer benefits kept at the apex

HRI takes pride in being a partner and not a supplier, attracts a sustainable relationship than a point service intervention.

This requires operations to be be at end – to – end scale; bringing expert integration at the upstream level, in process and at the downstream level, post product delivery.

Therefore, we synergize with our clients right from the beginning – from being material defining specialists, to tailoring the designs and supporting through series production which is followed by on – the go service & maintenance consultation.

Defining a wholesome service covering multi – facets in all our client engagements through:

• Proactive & Responsive Communication
• Anticipation of stated & un – stated customer needs
• Customer Service Discipline
• Synergy at order conception to product development.
• Timely dispatch and export management
• Pre and Post Sale Support